Shipping policy

Last Updated: [06/30/2026]

This shipping policy outlines the shipping, delivery, processing and logistics terms for all pet supplies orders placed on paworystore.com, including pet apparel, pet beds, pet toys, pet grooming products, pet accessories and other daily pet essentials. By placing an order on our website, you agree to comply with all shipping terms stated below.

Order Processing Time

  • All orders are processed within 1-2 business days after successful payment confirmation. We do not process, pack or ship orders on weekends, US federal public holidays and major shopping holiday seasons.
  • Orders submitted during weekends or official holidays will be processed and shipped on the next working business day.
  • During peak sales periods (Black Friday, Cyber Monday, Christmas and seasonal pet promotion events), order processing may be delayed by 1-3 additional business days due to high order volume. We will send email notifications to customers in advance if massive delays occur.
  • For oversized pet products (large dog beds, extra-large pet crates, bulk pet accessory sets), we require an extra 1 business day for professional reinforced packaging to avoid transit damage.

Shipping Methods, Costs & Estimated Delivery Time

We provide worldwide international shipping services for all pet supplies orders. All shipping fees are automatically calculated and displayed at checkout based on package weight, product dimension and final shipping destination.

International Shipping (Global Countries & Regions)

  • Shipping Fee: Calculated automatically at checkout according to package dimension and destination country
  • Estimated Delivery Time: 7 - 18 business days
  • Important Notice: All international orders may be subject to local customs duties, import taxes and clearance fees. These additional charges are borne solely by customers. We will not cover any customs fees or refuse returns due to customs detention.

Shipping Tracking

Once your pet supplies order is dispatched from our warehouse, you will receive an automatic shipping confirmation email with a unique tracking number and official tracking link. Tracking information may take up to 24 hours to update and display valid logistics status after shipment.

Please check your spam mailbox if you fail to receive the shipping notification email. Feel free to contact us via paworystore@outlook.com if your tracking number cannot be searched normally.

Order Cancellation & Address Modification

  • You can cancel your order free of charge before we process and pack your goods.
  • Once the order is shipped out, order cancellation and shipping address modification are no longer available.
  • Please double-check your shipping address, contact number and recipient information carefully before payment. We are not responsible for undelivered or returned packages caused by incorrect customer-provided addresses.

Damaged, Lost Or Missing Packages (Pet Products Special Terms)

  • Damaged items in transit: Our pet toys, pet apparel and fragile grooming accessories are well packed with shockproof materials. If you receive broken, crushed or damaged pet products caused by logistics transit, please contact us within 48 hours after delivery, and provide unboxing videos and product damage photos. We offer free replacement or full refund without return for qualified damage claims.
  • Lost packages: We will assist customers to file logistics claims with shipping carriers for confirmed lost parcels. We will arrange reshipment or full refund after carrier confirms package loss.
  • Stolen packages: Once the logistics system shows successful delivery, the package risk will transfer to customers. We are not responsible for stolen packages after confirmed delivery by carriers.

Undeliverable & Returned Packages

If packages are returned to our warehouse due to invalid address, recipient refusal, failed customs clearance or long-term unclaimed pickup, customers need to bear the return shipping cost and secondary reshipping fee if you still need to receive the goods. We will not offer free re-delivery service.

Shipping Exclusions & Restrictions

  • We currently do not ship to PO boxes, APO/FPO military addresses.
  • We do not ship hazardous pet cleaning sprays and alcohol-based pet disinfectant products to certain countries with special import restrictions.

Delivery Delays Disclaimer

All delivery times are only estimated timeframes and cannot be 100% guaranteed. We are not liable for delivery delays caused by uncontrollable factors including extreme bad weather, customs clearance inspection, carrier logistics suspension, public emergencies and holiday shipping surges.

Contact Us

If you have any questions about shipping time, logistics tracking, package damage or international customs issues, please contact our customer service team at paworystore@outlook.com. We will reply to all shipping inquiries within 24 business hours.